Monday, June 3, 2019

Customer Service Organisational Effectiveness: Dunnes

Customer Service Organisational Effectiveness DunnesiBackgroundDunnes Stores has 152 stores throughout Ireland, northern Ireland, Scotland, UK and Spain it has been established by Ben Dunne. It is Irelands largest and leading retailer providing a unique offering of fashion, food and homewares in 1 location.The biggest competitors against Dunnes in Shannon areLidlDealzThe main domestic competitors in the supermart business are Tesco, SuperValu, Lidl and Aldi. In clothing, their rivals include Penneys, Marks and Spencer and Debenhams. Dunnes sell brands such as Paul Costello, CenteRed, Paul Galvin, Gallery, Savida, Carolyn Donnelly and many more.Their Target MarketDunnes Stores target market is aimed at all categories men, women and children with different footing points to suit everyones pocket. By providing food, beverage, fresh fish seafood, clothing, home furniture and fresh hot deli foods made on site which is located under one roof. Promising the Better Value.Advertisement At Dunnes Stores advertising plays a big part.In store advertisementLeaflets and brochures on all(prenominal) tillBanners with weekly deals and specialsIntercomWebhttp//www.dunnesstores.com/ which now provides online shopping for clothes and homeware with a home deliveryFacebookMediaRadio Clare FMTelevisioniiiiipremiseDunnes Stores is situated within a Sky Court Shopping centre in Shannon which facilities includeLiftsParkingDisabled ParkingToiletsWheelchair affableGuidance dogs friendlyProduct ServicesDunnes offers a variety of foods, fresh fish seafood, veg, fruit, dry, processed food, snacks, soft drinks, alcohol wine etc., they reserve been also awarded the quality of their foods equal to the price.Their conglomerate brands are shown belowOur BrandsWomenGallerySavida (own brand)Carolyn Donnelly The EditPaul Costelloe Living StudioLennon Courtney at Dunnes StoresJoanne Hynes at Dunnes StoresMenPaul GalvinCenteRedCostelloe Living Men impudently HavenPadraig Harrington Gol fKidsPaul Costelloe Living OccasionwearLeigh Tucker WillowHomeCarolyn Donnelly EclecticPaul Costelloe LivingConsidered by Helen JamesFrancis Brennan the CollectionivEmployees interaction with customers each separate and management.From my experience and observation, the provide has always greeted, thanked and invited their customers to visit again which in my opinion is vital in a busy business place. The staff is the companys bod which reflects how the company is being run. In this case their behaviour towards the customer has never failed. The management staff has been always helpful and willing to answer questions or hole minor problems when the customer seemed unhappy.How employer/management resign themselves to the customer dress code, personal hygiene.All staff is provided with a uniform to wear on a perfunctory basis which consists of black trousers, black shirt, flat black shoes and a name badge. Their look is satisfying an appropriate uniform with an overall well-gr oomed appearance. The management and staff overall have a very professional appearance.Potential positive and the potential negative impact on consumers/users and on the business.PositiveNegative denoteAdvertisement over the intercom constantly in store.PremisesGood wheelchair access, free parking, lifts and on site ATMProduct ServicesGood price for good qualityEmployees InteractionSatisfying welcoming and friendlyEmployee AppearanceWell-groomed, professionalHow organisation caters for harm and diversity.Dunnes stores caters for all in general. As mentioned before they have a good facility for disabled people as they have wheelchair access wide aisles, guidance dogs are allowed. No racial, windual or spectral diversity noted.Customer Service Organisational EffectivenessShannon Springs Hotel______________________vBackgroundShannon Springs Hotel Conveniently located just 5 minutes from Shannon International Airport, The Shannon Springs Hotel (formerly known as Shannon Court Hote l) is one of the most popular Shannon Hotels and boasts 54 very spacious, tastefully decorated bedrooms with all the modern amenities to make you feel at home.Famous for their Old endure Gastro Pub, friendly atmosphere and excellent efficient service, there is an abundance of local attractions within easy reach of our Shannon Airport Hotel.The biggest competitors against Shannon Springs Hotel in Shannon areOak woodwind Arms HotelPark Inn Hotel by Radisson Shannon AirportTheir Target MarketShannon Springs Hotel target market is aimed at all categories men, women and children with different price points to suit everyones pocket. By providing Accommodation, Costa Coffee, The Old Lodge Gastro Pub, Free Wi-Fi, Free parking, Laundry service, Room service, Kid-friendly.AdvertisementThey have designed a new web page. Shannon Spring Hotel principally advertises on their home page and Facebook after, renovating, reopening and the change of the ownership becoming the new Shannon Springs Ho tel.www.shannonspringshotel.comviFacebookviiPremisesShannon Springs Hotel is located 5 minutes away from the Airport it is an ideal buttocks for a great leisure break, situated between the neighbouring historic towns of Ennis and Limerick. They cater their premises to the call for of all people, some rooms and bathrooms are accommodated to suit the needs of people with disabilities for an easy access.The Shannon Springs HotelFree Wi-FiFree parkingLaundry serviceRoom serviceKid-friendlyRestaurantFree breakfastPoolBar smokelessProducts ServicesThey provide a service of accommodation for people worldwide and nationwide.They are a *** hotel which has adequate prices to its quality and service. Apart from their accommodation facility they also organise Weddings.viii3. How employees interact with the customer and each other and management.As for this particular part of the portfolio I had to physically speak with their representative which in this case was the Receptionist, the humani ty I have spoken to show a lot of respect for what I was doing and why I asked this sort of particular questions. I felt thriving and fully understood. He showed a lot of competency and professionalism. In my opinion the people that work there are interacting with their customers to the best of their ability3. How employer/management present themselves Hygiene/uniformThe person I dealt with, in which case was the Receptionist looked on a professional standard, wearing a well-groomed suit. As well as the Receptionist, other staff looked very professional wearing a black shirt with the company logo.Potential positive and potential negative impact on consumers and on the business.In my opinion it was a very pleasant experience where I physically spoke with a person who answered all of my questions on behalf of the company. He reflected a very positive image of the company.Here are some other true examples of happy fulfilled customers.ixx5. How the organisation cater for disability and diversity.As I asked specific questions about the hotel itself I also asked about their organisation of Weddings I was told by the receptionist that recently in around December there was same sex marriage taking place in this hotel. Over all I think there is no any sort of sexual, race or disability diversity. This hotel is fully customer, children and disabled people friendlyi https//www.google.ie/maps/uv?hl=enpb=1s0x485b41d445ece8c50xb0bba4c43059698d2m192m21i802i803m12i2016m131b12m21m11e12m21m11e32m21m11e52m21m11e43m17e1154s/maps/place/dunnes%2Bstores%2Bshannon/52.7103129,-8.8777974,3a,75y,220.86h,90t/data%3D*213m4*211e1*213m2*211sAmf7Ddk4lUq5EonMTsOPdQ*212e0*214m2*213m1*211s0x00xb0bba4c43059698d5sdunnes+stores+shannon+-+Google+Searchimagekey=1e22sAmf7Ddk4lUq5EonMTsOPdQsa=Xsqi=2ved=0ahUKEwjKnuqZl8nSAhWLDcAKHUsfAdoQpx8IdzAKii https//www.facebook.com/DunnesStores/iii http//www.dunnesstores.com/iv http//www.dunnesstores.com/award1c/food-wine/fcp-category/homev http//www.shannonsprin gshotel.com/gallery.htmlvi http//www.shannonspringshotel.com/index.htmlvii https//www.facebook.com/ShannonSpringsHotel/viii https//ag.avvio.com/convert/site/Shannon%20Springs%20Hotel/en/results.php?checkin=2017-03-9nights=1currency=EUR_ga=1.173972515.1456376543.1489054532ix https//www.facebook.com/pg/ShannonSpringsHotel/reviews/?ref=page_internalx https//www.google.ie/webhp?sourceid=chrome-instantion=1espv=2ie=UTF-8q=shannon+springs+hotel*lrd=0x485b6a75f392bb6d0xdc216dcbd415f138,1

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